| Customer Service - Reception / Spa Manager / Senior Therapist / Therapists |
Course Content |
| Reception - making appointments & Guest Service Management - all situations |
How to make and maximize reservations in person, via email and on the telephone. Learning about different personality types and how to interact with your customers efficiently and effectively. How to deal with and rectify a variety of situations and complaints. |
| Reception - managing your treatment areas - wet and dry |
Looking at your areas activity, how to maximize its use and membership numbers |
| Reception - managing your treatment rooms |
How to boost room occupancy, usage and flexibility. Reserving appointments effectively for your treatment rooms |
| Delivering 5 star spa service |
What is 5 star spa service and how to achieve it |
| Dealing with group bookings and coordinating appointments |
How to make attractive, productive, packages and structure your reservations effectively |
| Planning a Spa Day Package |
How to structure your reservations and day spa packages for 1, couples or groups |
| Linking treatments and building achievement programs for clients |
How to build a treatment program for your client |
| Communication Skills |
Personality Types and communicating with them |
| Offering all of the services you have available to the client |
How to upgrade your treatment offerings and maximize your clients experience. |
| Managing your appointments |
Are you managing your daily bookings effectively? How to make them work for your business. |
| Reception Standards and Duties |
What do you expect from your reception area? Make it the best it can be. |
| Maximizing Spa Staff and Treatment areas |
Looking at your teams abilities and making the most of their time with clients |
| Setting up a client database and utilizing it |
Confidential information and effective professional use to maximize the clients spa use & experience |
| How to increase and generate a loyal client base through customer service |
Do you have regular clients, do they know how important they are to you? Let them know and reward |
| Setting up and using a Promotional Calendar of special offers and incentives for clients |
An annual promotional calendar for your spa to maximize products and treatments |
| Setting incentives for staff to deliver the best service they can |
Are your staff incentivized? We can show you how to help make happy staff members. |
| Assessing service areas productivity and revenue generators USP’s |
Is there a hidden gem in your spa? Let's make the most of it! |
| Planning a Client Experience format for your spa |
How does your client view their experience, is it what you want? How did you make them feel? |
| Personalize the clients experience, everyone wants to feel special |
Not just a number, make sure your clients feel as special as you want them to. |
| Body Language; how to understand it and how to use it |
Helping to read your clients and pre empty their needs in & out of treatments |
| Maximizing your reception area |
Are you using the space effectively and is it working for your spa? |
| Therapists - Managing your business - how to work your daily treatment column |
How to empower your therapists to work their days to their and your advantage |
| Spa Management 1 |
Basic spa management of staff and the operation |
| Spa Management 2 |
Practical and actual management, P&L, Stock, Promotions, Key responsibilities etc |
| Spa Management 3 |
How to optimize and refine your staff and spa performance |
| Retail and Sales - Therapists / Nail Tech / Stylists / Receptionists |
Course Content |
| How to use your client consultations as a sales tool |
The key to sales of products, treatments and client care. Gaining effective information from clients |
| How to recommend homecare to your clients using your consultation techniques |
Teaching you how and why, ensuring your client leaves happy with the complete service expected |
| How to recognize & exceed your clients expectations |
How do you know what your clients expectations are? If you don't know you can't exceed them. |
| How to build full spa treatment programs for individuals and couples |
Via email, telephone or in person |
| How to make the most of your treatment room |
Are your treatment rooms working for your business and your clients? |
| How to increase your revenue |
What are you missing? |
| How to increase and generate a loyal client base for your team |
Internal cross promotion in your clients interest |
| Continual Professional Development - Short Courses for Massage Therapists |
Course Content |
| Professional Conduct |
Personal Standards, Hygiene and Safety |
| Deep Tissue Techniques |
Massage |
| Hands Free Massage Techniques |
How to protect your wrists, lower back and livelihood |
| Client posture analysis |
How to amaze your clients with this enlightening assessment prior to massage |
| Aromatherapy |
Knowledge and practical |
| Crystal Massage |
Knowledge and practical |
| Lomi Lomi Massage |
Knowledge and practical |
| Advanced Hot Stones Massage |
Knowledge and practical |
| Body Scrub and Wraps |
Knowledge and practical |
| Bamboo Massage |
Knowledge and practical |
| Indian Head Massage |
Knowledge and practical |
| Four Hands / Synchronized |
Knowledge and practical |
| Continual Professional Development - Short Courses for Beauty Therapists |
Course Content |
| Eyelash and brow Enhancements |
Knowledge and practical |
| Facial Steaming and extractions |
Knowledge and practical |
| Detoxification and weight loss secrets to share with your clients |
Seminar for all |
| Advanced Facial exfoliation |
Knowledge and practical |
| Speed waxing |
knowledge and practical - make it a better experience for clients, save money and make more |
| Self Tanning Treatments |
No streaks, fast and effective tanning without the sun |
| Anti Aging Secrets to share with your clients |
Seminar for all |
| Stress Reduction & Relaxation methods to share with your clients |
Seminar for all |
| Advanced Facial Massage Techniques |
Knowledge and practical |
| Continual Professional Development - Short Courses for Nail Technicians |
Course Content |
| Be the best Manicurist |
Your good but are you the best? |
| Be the best Pedicurist |
Your good but are you the best? |
| Perfect your nail extensions |
Your good but are you the best? |
